We’re making important updates to how parents and guardians access student transportation details online. These changes are designed to enhance security, protect student privacy, and simplify the login process.
Why the Change?
To ensure that only authorized individuals can view sensitive transportation information, we’re moving to a more secure, automated system that uses verified contact information already on file with your child’s school.
How It Works (effective June 2, 2025)
Here’s how the new process works for parents and guardians:
- Sign Up with Your Email
Use the same email address you provided to the school for your student’s contact information to register for the updated Parent Portal. - Confirm Your Identity
Our system, BusPlanner Web, will send you a validation email. Click the link in that email to confirm your identity. - Automatic Student Matching
Once your account is verified, BusPlanner will automatically search for any students associated with your email address and authorized by the school for access. - No More Manual Entry
You no longer need to enter your child’s OEN or date of birth. Students are automatically linked to your account based on school records. - Always Up to Date
Every time you log in, BusPlanner checks for updates to your student’s transportation information and refreshes your account. These connections remain active unless the school removes your email or the student from their records.
What You Will Need to Do On or After June 2, 2025
- Visit the Parent Portal and sign up using the same email address on file at your child’s school.
- Check your inbox for the validation email and follow the link.
- Log in anytime to view secure, up-to-date transportation details.
If you need help or have questions, please visit www.ststb.ca or contact us at https://ststb.mybusplanner.ca/Contact
Thank you for your continued support in keeping our students’ information safe.
Student Transportation Services of Thunder Bay
