2024-2025 Busing Information

The Parent Portal is for accessing your child's transportation details (see red box below for more information). Requests for transportation cannot be made through the Parent Portal or elsewhere on our website.

HOW TO REQUEST OR MAKE CHANGES TO YOUR CHILD'S TRANSPORTATION:

Contact your school office for students attending any Conseil scolaire de district catholique des Aurores boréales, Conseil scolaire du Grand Nord, or Thunder Bay Catholic District School Board schools.

Contact your school office for students attending  any Lakehead District School Board Elementary schools.

Contact STSTB at 807 625-1660 for students attending Lakehead District School Board Secondary schools.

********** 2025-2026 Busing Information **********

To view busing busing information for the next school year, once logged into your Parent Portal account, set the 'School Year' field located at the bottom left of the screen to 2025-2026

Requests for or changes to transportation for eligible students for the first day of school on Wednesday, September 3, 2025 must be received by our office no later than TUESDAY, AUGUST 26, 2025 in accordance with the following schedule:

Due to the extremely high volume of requests received between the end of August and mid-September every year, we will once again be operating on a modified schedule for processing eligible requests:

• Requests received and approved by Tuesday, August 26, 2025 will be effective for Wednesday, September 3, 2025
• Requests received and approved between Wednesday, August 27, 2025 and Friday, September 5, 2025 will be effective for Wednesday, September 10, 2025
• Requests received and approved between Monday, September 8, 2025 and Friday, September 12, 2025 will be effective for Wednesday, September 17 2025
• We will return to our regular 3 school day turnaround for approved requests starting Monday, September 15, 2025

New Secure Access to Student Transportation Information (Effective June 2, 2025)

We’ve made important updates to how parents and guardians access student transportation details online. These changes are designed to enhance security, protect student privacy, and simplify the login process.

Why the Change?

To ensure that only authorized individuals can view sensitive transportation information, we’ve moved to a more secure, automated system that uses verified contact information already on file with your child’s school.

How It Works (Effective June 2, 2025)

Here’s how the new process works for parents and guardians:

1. Sign Up with Your Email
   Use the same email address you provided to the school for your student’s contact information to register for the updated Parent Portal. If you already have an existing Parent Portal account, it must be the same email address on file at the school, otherwise you will need to create a new account. For students (all LDSB, all TBCDSB, or gr 9-12 CSDCAB) wishing to access their own busing information, create a new account using your school board provided email address.
2. Confirm Your Identity
   For new accounts, our system, BusPlanner Web, will send you a validation email. Click the link in that email to confirm your identity.
3. Automatic Student Matching
   Once your account is verified, BusPlanner will automatically search for any students associated with your email address and authorized by the school for access.
4. No More Manual Entry
   You no longer need to enter your child’s OEN or date of birth. Students are automatically linked to your account based on school records.
5. Always Up to Date
   Every time you log in, BusPlanner checks for updates to your student’s transportation information and refreshes your account. These connections remain active unless the school removes your email or the student from their records.

What You Will Need to Do On or After June 2, 2025

• If you do not already have a Parent Portal account with the same email, visit the Parent Portal and sign up using the same email address on file at your child’s school
• If creating a new account, check your inbox for the validation email and follow the link.
• Log in anytime to view secure, up-to-date transportation details.

If you need help or have questions, please visit www.ststb.ca or contact us at https://ststb.mybusplanner.ca/Contact

Thank you for your continued support in keeping our students’ information safe.

Student Transportation Services of Thunder Bay

For more information please see our Updated Parent Portal User Guide

You can confirm eligibility for both school zone (Which School do I Attend?) and school bus transportation (Can I Ride a Bus?) through the Public Menu in the Parent Portal or by visiting the 'ELIGIBILITY' tab on the home page.