HOW TO REQUEST OR MAKE CHANGES TO YOUR CHILD'S 2025-2026 SCHOOL YEAR TRANSPORTATION:

For students attending:

Conseil scolaire de district catholique des Aurores boréales (All Thunder Bay Schools) - Contact your school office.

Conseil scolaire du Grand Nord (Thunder Bay) - Contact your school office.

Lakehead District School Board (Elementary schools) - Contact your school office.

Lakehead District School Board (Secondary schools) - Contact STSTB at 807 625-1660

Thunder Bay Catholic District School Board (All Schools) - Contact your school office.

You can confirm eligibility for both school zone (Which School do I Attend?) and school bus transportation (Can I Ride a Bus?) through the Public Menu in the Parent Portal or by visiting the 'ELIGIBILITY' tab on the home page.

New Secure Access to Student Transportation Information (Effective June 2, 2025)

We’ve made important updates to how parents and guardians access student transportation details online. These changes are designed to enhance security, protect student privacy, and simplify the login process.

Why the Change?

To ensure that only authorized individuals can view sensitive transportation information, we’ve moved to a more secure, automated system that uses verified contact information already on file with your child’s school.

How It Works (Effective June 2, 2025)

Here’s how the new process works for parents and guardians:

1. Sign Up with Your Email
   You must use the same email address you provided to the school for your student’s contact information to register for the updated Parent Portal. If you already have an existing Parent Portal account, it must be the same email address on file at the school, otherwise you will need to create a new account. For students (all LDSB, all TBCDSB, or gr 9-12 CSDCAB) wishing to access their own busing information, create a new account using your school board provided email address.
2. Confirm Your Identity
   For new accounts, our system, BusPlanner Web, will send you a validation email. Click the link in that email to confirm your identity.
3. Automatic Student Matching
   Once your account is verified, BusPlanner will automatically search for any students associated with your email address and authorized by the school for access.
4. No More Manual Entry
   You no longer need to enter your child’s OEN or date of birth. Students are automatically linked to your account based on school records.
5. Always Up to Date
   Every time you log in, BusPlanner checks for updates to your student’s transportation information and refreshes your account. These connections remain active unless the school removes your email or the student from their records.

What You Will Need to Do On or After June 2, 2025

• If you do not already have a Parent Portal account with the same email, visit the Parent Portal and sign up using the same email address on file at your child’s school
• If creating a new account, check your inbox for the validation email and follow the link.
• Log in anytime to view secure, up-to-date transportation details.

If you need help or have questions, please visit www.ststb.ca or contact us at https://ststb.mybusplanner.ca/Contact

Thank you for your continued support in keeping our students’ information safe.

Student Transportation Services of Thunder Bay

For more information please see our Updated Parent Portal User Guide