News

Click the image below to view the Summer 2025 Edition of our On The Bus newsletter for important reminders about school bus eligibility and walk to stop policy changes as well as information on how and when to view next year's transportation information.

Summer 2025

We’re making important updates to how parents and guardians access student transportation details online. These changes are designed to enhance security, protect student privacy, and simplify the login process.

Why the Change?

To ensure that only authorized individuals can view sensitive transportation information, we’re moving to a more secure, automated system that uses verified contact information already on file with your child’s school.

How It Works (effective June 2, 2025)

Here’s how the new process works for parents and guardians:

1. Sign Up with Your Email
   Use the same email address you provided to the school for your student’s contact information to register for the updated Parent Portal.
2. Confirm Your Identity
   Our system, BusPlanner Web, will send you a validation email. Click the link in that email to confirm your identity.
3. Automatic Student Matching
   Once your account is verified, BusPlanner will automatically search for any students associated with your email address and authorized by the school for access.
4. No More Manual Entry
   You no longer need to enter your child’s OEN or date of birth. Students are automatically linked to your account based on school records.
5. Always Up to Date
   Every time you log in, BusPlanner checks for updates to your student’s transportation information and refreshes your account. These connections remain active unless the school removes your email or the student from their records.

What You Will Need to Do On or After June 2, 2025

• Visit the Parent Portal and sign up using the same email address on file at your child’s school.
• Check your inbox for the validation email and follow the link.
• Log in anytime to view secure, up-to-date transportation details.

If you need help or have questions, please visit www.ststb.ca or contact us at https://ststb.mybusplanner.ca/Contact

Thank you for your continued support in keeping our students’ information safe.

Student Transportation Services of Thunder Bay

Our On The Bus newsletter winter edition for 2024-2025 is now available. Click on the image below to view information on student transportation during the winter months and about inclement weather cancellations.

English Version

French Version

2024-2025 Busing Information is available through the Parent Portal

Requests for or changes to transportation for eligible students for the first day of school on Wednesday, September 4, 2024 must be received by our office no later than Tuesday, August 27, 2024.

Due to the extremely high volume of requests received between the end of August and mid-September every year, we will once again be operating on a modified schedule for processing eligible requests:

• Requests received and approved by Tuesday, August 27, 2024 will be effective for Wednesday, September 4, 2024
• Requests received and approved between Wednesday, August 28, 2024 and Friday, September 6, 2024 will be effective for Wednesday, September 11, 2024
• Requests received and approved between Monday, September 9, 2024 and Friday, September 13, 2024 will be effective for Wednesday, September 18, 2024
• We will return to our regular 3 school day turnaround for approved requests starting Monday, September 16, 2024

Requests for transportation for Lakehead Public Elementary schools, All Thunder Bay Catholic schools, Conseil Scolaire de District Catholique des Aurores Boréales Thunder Bay schools and École Publique des Vents du Nord, while they are open before and at the end of the summer break, must be made by contacting the school office. During the summer break when schools are closed, requests can be submitted by calling Student Transportation Services of Thunder Bay directly. Lakehead Public Secondary School requests can be made by calling Student Transportation Services of Thunder Bay at any time.